Yes, it is common for an Insurance Company to factor in any incident reported even if you choose not to file a claim. They can use this information to assess your risk and set your rates even if you are not “at fault.”

This depends on many factors including the severity of the damage, Insurance damage estimate approvals, and parts availability. We see an average repair from start to finish taking 10 repair days, but times will vary.

At this point you are negotiating the sale of your vehicle to the Insurance Company. There are several resources available to help you come to a fair settlement figure. We are happy to assist you in gathering this information to make sure you are protected.

Diminished value is the difference in a vehicle’s market value before and after it’s been damaged and repaired. There are several resources available to help you come to a fair settlement figure.

• At Superior Collision we have after hour drop boxes for keys. We suggest for safety reasons to have your vehicle towed to one of our Collision Repair locations. We work with all Tow Companies to handle payments. It can shorten the repair process by getting to our Repair Facility rather than moving the vehicle to a Tow Impound Lot.
• We suggest that you give us your contact information online at drivesuperior.com > Collision tab > Click “Schedule an appt”. Fill out the short form and submit. We will be in touch with you the next business day to assist with the claims process. We also have customer information envelopes at the drop box for each facility if that is more convenient for you.

Yes, through your Insurance Company (if you have replacement rental coverage in your policy) or through the at-fault parties Insurance policy if you are deemed not at fault. We hear customers getting delayed “waiting for verification of a policy in effect” or “verification of fault being established”. You always have the option to secure a replacement vehicle and then transfer the billing to the at fault Insurance Company after verifications have been completed.

Yes, we work with only the most professional Tow Services in our market. Our Towing partner will protect your vehicle and offer a ride if you are in need.

No appointment for damage repair estimates are necessary. We are staffed to handle drive-in estimates during normal business hours. We do, however, set appointments to begin repairs on driveable vehicles. We take into consideration Insurance approvals, parts availability, and shop repair capacity in an effort to complete your repairs in a timely manner.

Absolutely! Your vehicle, your choice. We strongly suggest that you consider who has the experience, training, and equipment to repair your vehicle to the manufacturers specifications. Many repair facilities have Direct Repair Relationships with Insurers. At Superior Collision we have no Direct Repair Agreements with any Insurance company. We reserve the right to perform all repairs to the manufacturers specifications for your direct benefit.

Superior Collision Centers are the only Mercedes-Benz and BMW Certified Repair facilities in Northwest Arkansas. We are also certified for Nissan, Mazda, Dodge, Chrysler, Jeep, Hyundai and Kia. We have the required Tooling, Equipment, Technicians and Training to perform proper repairs